Become a Membership Support Administrator (MSA)
A Membership Support Administrator (MSA) is a specialised volunteer who is granted access to a set of Neighbourhood Watch scheme management tools to support the Force Association in approving schemes and managing the membership database for their area.
The role is very important as an MSA is often the first person from Neighbourhood Watch who welcomes new members and supports new Coordinators to the Neighbourhood Watch family.
The role of a MSA
| Supporting members and volunteers | Looking after the data |
|---|---|
| Welcome new members and volunteers | Update user contact data |
| Supporting Coordinators to start their scheme | Produce reports |
| Manage scheme mapping | Deal with communication issues |
| Recruit Area Coordinators | Encourage people to activate their accounts |
| Identify areas to recruit more schemes | Manage account demographical data |
| Add members to local Neighbourhood Watch schemes | |
| Send messages to local areas about local news |
Application Process
To become a MSA you will need to have the following skills:
- Have moderate computer skills
- Know the Neighbourhood Watch structure of members and schemes
- People skills
- Good organisational skills
- Ability to work alone or as a team
- Ability to prioritise
To apply, please follow the steps below:
- Have a conversation with your Force Area Association Chair about your desire to apply
- If agreed, complete the Application Form (in downloads below)
- Ask the Association Chair to confirm they are happy to endorse the application and identify which areas that you will cover. If there is no Association, your application must be supported by a senior police officer with the rank of Inspector or above.
- Send your completed form, by email, to enquiries@ourwatch.org.uk
Training and support offered
Once you have your application approved, you will have to complete the following training:
- GDPR Training - online course
- Two-hour basic overview skill training
After completion of the training, you will have access to:
- Specialised Knowledge Hub pages
- MSA Newsletter (twice a year)
- Monthly micro-training support
For more information on what is involved, contact your local Association. If you do not have one please contact us.